|
We understand that online customers are purchasing under somewhat blind conditions. Thereby, we allow returns for exchanges and store credits (for future use without expiration date) as follows.
For exchange or store credit, less the original shipping cost:
- A return authorization number (RMA#) should be obtained via e-mail to
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
- Write the RMA# on outside of the package as well as on the enclosed packing slip with a note for the exchange/credit.
- Return postmark the package within 4 days of the receipt/delivery of the merchandise. For Express orders, return package must be postmarked within 24 hours of receipt.
Please note that any problems with the merchandise or order must be reported immediately, and returns must be postmarked within the time limit as stated above.
It is important that the return package is postmarked within the specified time under ANY circumstances for proper credit (even if RMA# was not obtained due to holidays, internet failure, etc.) Saturday is counted as 1 day but Sunday is not counted.
All merchandise must be returned in its ORIGINAL CONDITION, in its ORIGINAL PACKAGING. It is very important that the return items arrive in new, resalable condition, in original packaging to ensure full credit. The company reserves the right to refuse or impose 25% restocking fee on all unauthorized, late, damaged, and/or items missing labels. Returns sent after the allowed period of time will be refused, and, at the customers option shipped back at the customers expense.
Exchanges are subject to the regular shipping rates as noted above... unless otherwise indicated.
No returns are allowed for wholesale orders, custom orders, or any item that is indicated as:
- non-exchangable,
- non-refundable or
- sold as is.
Auction site transactions are non-returnable.... all sales are final.
|
Store Policy
